Introduction to our Privacy Policy

This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are Hazeldine Properties Limited, a company registered in the United Kingdom under number 13032787. Our address is 61 Killerton Road, Bude, Cornwall, EX23 8EW. You can contact us by post at the above address, by email hello@canalsidebude.com. Our ICO registration number is  ZA898522.

How we use your information

What personal data do we collect?

When you submit a booking enquiry we store your name, email address, telephone number, address and any additional personal information you provide on the form.

When you book on our website we store your name, email address, telephone number, address including postcode and any additional personal information you provide.  We do not store your card number on our systems.

Why do we collect this information?

We use this information to respond to your query, including providing you with any requested information about our holiday let. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. This is based on our legitimate interest in providing accurate information prior to a sale.

We will also email you information about your stay and requests for balance of payment at the appropriate time.

What do we do with your information?

Your enquiry is stored in our systems and processed by the relevant department, depending on the nature of your query.

We do not use the information you provide to make any automated decisions that might affect you.

How long do we keep your information for?

We keep enquiry emails for three years, after which we securely delete them. Where relevant, we keep customer records are for three years after the last contact with you or the last time you logged into one of our systems.

Your rights as a data subject

By law, you can ask us what information we hold about you. You can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

you can request that your data be erased, if we are processing your personal data for reasons of consent or legitimate interest, .

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this privacy policy.

Your right to complain

If you have a complaint about our use of your information or our privacy policy, we would prefer you to contact us directly at hello@canalcidebude.comin the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at ico.org.uk/make-a-complaint or write to them at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF